In effect from 6 August 2026

How to delete your account and data

You can have your AmosVPN account and everything attached to it erased, at any time, for any reason, without explaining yourself. This page says exactly what exists, how to have it deleted, and what — by law — we cannot delete straight away.

1. What there is to delete

Less than you might expect. An AmosVPN account is not a profile — we never asked for your name, your address or your phone number, and there is nothing to hand over because we never collected it. What exists is:

• An account identifier. The random string that tells our servers a subscription is valid. It is not tied to your identity.
• An email address, if you gave one. Email is optional at AmosVPN and is used only to prove you own the account and to reach you about it. An account created without one has none to delete.
• A subscription record — which plan, when it renews, whether it is paid. Card and PayPal details are held by Stripe, our payment processor, and never by us.
• One cumulative data-volume counter — a single number of bytes moved, with no timestamps, no destinations and no per-session breakdown. It exists because our refund terms depend on it.
• Short-lived operational records, kept for 7 days and then gone regardless of whether you ask.

There is no browsing history to delete. We do not record what you do through the tunnel, so a deletion request cannot reach it — there is nothing there to reach. That is the subject of our no-logs policy.

2. Two ways to do it

Option A — delete it yourself, in the app

The app deletes your account outright, without going through us. Open its settings and choose to delete the account. It happens immediately, it needs no approval from anyone here, and nobody asks you why.

This is the fastest route and the one to use if you have the app in front of you. There is nothing to send us afterwards and no confirmation to wait for.

Option B — ask us

If you have already removed the app, cannot get into it, or would simply rather we did it: email [email protected] and say you want your account deleted. To find the right account we need one of:

• the email address on the account — send from it, and that is the proof; or
• your account identifier, which the app shows in its settings.

If an account has no email address, the identifier is the only proof of ownership there is, so we cannot act on a request that does not include it. That is a consequence of not collecting identity, and we would rather live with it than start collecting some.

3. What happens

Your subscription stops renewing and the account stops working. The identifier, the email address if there was one, the subscription record and the data counter are erased from our systems. Deletion is not a flag on a row that stays where it was — the record goes.

This cannot be undone. There is no restore, no grace period and no way for us to bring an account back, because after deletion there is nothing left to bring back. Starting again means a new account with a new identifier, and no connection to the old one.

4. What we keep, and why

One thing survives deletion: the record that a payment happened — amount, date, and the invoice tied to it — held by us and by Stripe for as long as tax and accounting law requires. Every business is obliged to keep its books; the GDPR's right to erasure explicitly does not override a legal obligation to retain records (Art. 17(3)(b)).

That record is a financial one. It says money moved, not what you did with the service — and it is not, and cannot become, a record of your activity, because no such record is created in the first place.

5. How long it takes

In the app, immediately. Option A does not go into a queue and does not wait for anyone here.

By email, as soon as we can, and at the outside 30 days from your request — the deadline the GDPR sets (Art. 12(3)), not a target we invented. If anything makes a request take longer than that, we will tell you why before the deadline rather than after it.

6. Deleting is not the same as a refund

Deleting your account ends the subscription; it does not automatically return money for time you have paid for. Whether a refund is due is a separate question answered by our terms — in short, within 7 days of the payment and under 15 GB of use. Ask for the refund first if you want one, because once the account is gone we can no longer check the condition it depends on.

7. Your other rights

Erasure is one of several rights you have over your data. You can also ask for a copy of what we hold, ask us to correct it, or object to a particular use. Those are set out in our privacy policy, along with your right to complain to a supervisory authority if we get this wrong.

8. Contact

Deletion requests and anything you want to ask before making one: [email protected].